Help centre
Support, from real rider questions.
Eighteen answers built from the conversations our support team has with riders every day — grouped by the moment in your trip when you'll need them.
Before you ride
How Cargoroo works, what you need to set up, and how to find a bike when you want one.
Starting your ride
Quick fixes for the most common issues when unlocking a bike.
During your ride
Ending your ride
After your ride and support
Still stuck?
Our team is one tap away.
Use the in-app Help section for the fastest reply, or send us an email and we'll get back to you.